Support Article
Email Listener is taking long time to process emails
SA-35266
Summary
Email listener takes ~20 minutes to process 10MB attachment emails. Size is currently set to 1024000 in DSS. Expected response time is <5 min.
Error Messages
Not Applicable
Steps to Reproduce
- Configure Email listener, Email account.
- Send email with ~10MB attachment.
- Observe the time it takes to process the email, it would be more than 5 mins. Goal is to bring this time below 5 mins.
Root Cause
A defect or configuration issue in the operating environment.
Resolution
Perform the following local-change:
Set mail.imap.partialfetch property value to false in receiver section of the email account using the Advanced button.
Published March 26, 2017 - Updated October 8, 2020
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