Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email Listener is taking long time to process emails



Email listener takes ~20 minutes to process 10MB attachment emails. Size is currently set to 1024000 in DSS. Expected response time is <5 min.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure Email listener, Email account.
  2. Send email with ~10MB attachment.
  3. Observe the time it takes to process the email, it would be more than 5 mins. Goal is to bring this time below 5 mins.

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change:

Set mail.imap.partialfetch property value to false in receiver section of the email account using the Advanced button.
Suggest Edit

Published March 26, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us