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Support Article

Email listener is unable to extract entities from email



The email listener is unable to extract entities from the email for some work objects.

Error Messages

[ EMAIL-Thread-18] [ STANDARD] [ ] [ ClntSvcs:01.01.01] (pages.DeclarativePageUtilsImpl) WARN EMAIL.vbnewbusapp.Listener|from(Email)|sub(FW: INC069)|Email|EmailRoutingForClntSvcs|Work-Channel-Triage-Email|EMAIL47329ed7cd8e496ea57ad4f110d9f76c|AZ6XAML7IV1WMBYZUP7DGLRTTM7XNMKHC - Required parameter'tagContext' for data page 'D_pxGetCurrentContextTags' cannot be blank.

Steps to Reproduce

  1. Configure Natural Language Processing (NLP) and email listener
  2. Process the email using NLP to extract the entity

Root Cause

A defect in Pegasystems’ code or rules.
Inbound email is in the HTML format and not the selected 'Inline - prefer text' and email channel does not support HTML format for email body.


Apply HFix-48095.


Published March 28, 2019 - Updated December 2, 2021

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