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Support Article

Email listeners keep going to sleeping mode



Email Listener fails with an error in Pega log files and keeps going into sleeping mode with Pega 7.2.1.

Error Messages

2017-05-25 12:09:15,142 [ EMAIL-Thread-161] [ STANDARD] [ ] [ CECFW:01.04.01] (ed.pega_rules_businesscalendar) FATAL EMAIL.JWEmailListener.Listener|from( )|sub(FW: Quote )|Email|JWEmailSvcPkg|JW-FW-JWCECFW-Work-CS|CreateEmailInteraction|A7AEA1B409B5348726FA6BDB96D9D905A - The business calendar object could not be found

Steps to Reproduce

Not Applicable

Root Cause

This error normally occurs when Calendar for referred year does not exist in Pega.


Refer to below PDN article to resolve the issue:

Published July 5, 2017 - Updated October 8, 2020

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