Support Article

Email listeners keep going to sleeping mode

SA-38630

Summary



Email Listener fails with an error in Pega log files and keeps going into sleeping mode with Pega 7.2.1.

Error Messages



2017-05-25 12:09:15,142 [ EMAIL-Thread-161] [ STANDARD] [ ] [ CECFW:01.04.01] (ed.pega_rules_businesscalendar) FATAL EMAIL.JWEmailListener.Listener|from( )|sub(FW: Quote )|Email|JWEmailSvcPkg|JW-FW-JWCECFW-Work-CS|CreateEmailInteraction|A7AEA1B409B5348726FA6BDB96D9D905A - The business calendar object could not be found

Steps to Reproduce



Not Applicable

Root Cause



This error normally occurs when Calendar for referred year does not exist in Pega.


Resolution



Refer to below PDN article to resolve the issue:

https://pdn.pega.com/community/pega-product-support/question/business-calendar-object-error

Published May 27, 2017 - Updated July 4, 2017

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