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Email Triage cases are routed to broken process flow



On creating an email Triage case,  the case is sent to the problem flow.

Error Messages

This flow is in draft mode; it cannot be executed.

Steps to Reproduce

Create an email triage case on a system with a Production level of 5.

Root Cause

The pyPreTriage flow had the Draft mode enabled out-of-the-box.


Apply HFix-52938.

Published August 15, 2019 - Updated December 2, 2021

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