Support Article
Emails with digital customer signature are not retrieved
SA-59441
Summary
Emails with digital customer signature are not retrieved from the functional mailbox.
Error Messages
[WorkManager(2)-76] [ STANDARD] [] (services.email.EmailListener) INFO EMAIL.myTESTInboundEmail.Listener|from(mail ID) CEMNBNB_Inbound_Mail - Messages are not processed.
javax.mail.MessagingException: Unable to load BODYSTRUCTURE
at com.sun.mail.imap.IMAPMessage.loadBODYSTRUCTURE(IMAPMessage.java:1280)
at com.sun.mail.imap.IMAPMessage.getContentType(IMAPMessage.java:443)
at javax.mail.internet.MimeBodyPart.isMimeType(MimeBodyPart.java:1059)
at javax.mail.internet.MimeMessage.isMimeType(MimeMessage.java:965)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.handleRequest(EmailListener.java:1869)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.emailProcess(EmailListener.java:1662)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.oneIteration(EmailListener.java:1113)
at com.pega.pegarules.integration.engine.internal.services.email.EmailListener.run_(EmailListener.java:1048)
Steps to Reproduce
Unknown.
Root Cause
A third-party product issue. The JavaMail (version 1.4.1) API does not support digitally signed (DSN) emails.
Resolution
Apply HFix-44609.
Published July 23, 2018 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.