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Support Article

Emails with scheduled report are not sent to user

SA-87405

Summary



User schedules a  report definition to run regularly. However, emails with the scheduled report are not sent to the user though the scheduled task runs successfully.


Error Messages



Not Applicable


Steps to Reproduce

  1. Set up a schedule for a report using the out-of-the-box feature
  2. Email does not generate with the report attachment


ROOT CAUSEo

An issue in the custom application code or rules. The outbound email is configured incorrectly.
 

Resolution



Perform the following local-change:
Follow the below steps to configure the outbound email:
  1. Navigate to Records > Integration-Resources > EmailAccount. Instances of the email account display
  2. Select the email account that needs to be configured. A window with Email address, Password and SMTP host fields displays
  3. Fill the fields with the required details
  4. Verify the configuration using the Test Connectivity button


 

 

Suggest Edit

Published December 2, 2021

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