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Support Article

Emails with scheduled report are not sent to user



User schedules a  report definition to run regularly. However, emails with the scheduled report are not sent to the user though the scheduled task runs successfully.

Error Messages

Not Applicable

Steps to Reproduce

  1. Set up a schedule for a report using the out-of-the-box feature
  2. Email does not generate with the report attachment


An issue in the custom application code or rules. The outbound email is configured incorrectly.


Perform the following local-change:
Follow the below steps to configure the outbound email:
  1. Navigate to Records > Integration-Resources > EmailAccount. Instances of the email account display
  2. Select the email account that needs to be configured. A window with Email address, Password and SMTP host fields displays
  3. Fill the fields with the required details
  4. Verify the configuration using the Test Connectivity button



Published December 2, 2021

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