Support Article
Empty screen when RTE is expanded to full size
SA-78993
Summary
Blank screen displays on maximizing the Rich Text Editor (RTE) and switching between tabs.
Error Messages
Not Applicable
Steps to Reproduce
- Open the RTE.
- Click the Maximize icon on the RTE tool bar
- Switch between tabs.
Root Cause
A defect in Pegasystems’ code or rules.
Post value action is unable to find the correct element to replace the screen as the RTE in full screen changes the class on the cell.
Resolution
Apply HFix-53052.
Published May 7, 2019 - Updated October 8, 2020
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