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Support Article

Empty screen when RTE is expanded to full size

SA-78993

Summary



Blank screen displays on maximizing the Rich Text Editor (RTE) and switching between tabs.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the RTE.
  2. Click the Maximize icon on the RTE tool bar
  3. Switch between tabs.


Root Cause



A defect in Pegasystems’ code or rules.
Post value action is unable to find the correct element to replace the screen as the RTE in full screen changes the class on the cell.


Resolution



Apply HFix-53052.
Suggest Edit

Published May 7, 2019 - Updated October 8, 2020

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