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Support Article

Enable touch screen for tabs and menus is causing issues



After selecting "Enable touch screen for tabs and menus," the following issues are seen in mobile:
  • Scrolling is not smooth and screen freezes.
  • Most of the times switching to next widget with RDL through swipe does not work in mobile with more width Nexus 6p.
  • Switching to next widget with RDL through swipe takes more time even though the all widgets in the layout group are loaded at once.

Error Messages

Not Applicable

Steps to Reproduce

1. Navigate to Dashboard.
2. Swipe to widget.

Root Cause

In case of large data (250 rows in RDL), this must update section (to minimize section includes, which reduces the markup on DOM) or used some filter criteria to show less number of rows or use progressive loading.

In case of small set of data, the swipe and scroll can be smooth.

Addition to this, optimization of Layout group JavaScript is done [changes include crmDashboardTemplate_Mobile (Section enabled horizontal swipe) and pzpega_ui_layoutgroup.js (optimization on scroll or swipe)].


1. Apply HFix-27778.
2. Perform the following local-change: Reduce the number of rows in the RDL to around 15 to 20.

Published May 27, 2016 - Updated October 8, 2020

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