Support Article

End user portal UI is distorted



In one of the cloud URL, UI is not rendering properly, where as same is working in another cloud environment.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch enduser portal.
  2. Observe UI is completely distorted.

Root Cause

A software use or operation error:-

Access group to which the operator is mapped is causing the issue, where as for other operators portal is rendering properly.Observed in DOM at times css is not loading properly, coming as encrypted as seen in response.


Perform the following local-change:

​If access group is changed to other access group(working operator one), for same operator, UI is rendered properly.. Hence, changed the operator access group.

Published February 17, 2017 - Updated February 21, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.