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Support Article

End users unable to schedule reports



Unable to schedule standard reports using end user IDs ( for example: manager and csr). This only works with developer credentials.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to portal using an operator ID of the manager or CSR level.
  2. Click on the report browser tab.
  3. Right click on any report (or click on the gear icon), and the schedule button would be missing.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. The logic to determine whether the user had the authority to schedule standard reports would only allow the option if the user had developer privileges (allow rule checkout enabled). It has been decided that this restriction should not exist. A change will be implemented such that any user who has the ability to run a report will be able to schedule it.


This issue is scheduled to be resolved in Pega 7.1.8

Published June 12, 2015 - Updated October 8, 2020

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