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Support Article

Enter key does not work on opening case from Global search



On opening a case from Global search, the Enter key does not work. This occurs post update to Pega 7.3.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Update from Pega 7.1 to Pega 7.3
  2. Enter any text in Global search box then press the Enter key

Root Cause

A software use or operation error. At run time two different JavaScript functions is called for Json parsing. This occurs because the following code is present in the non-auto generated section:
<pega:include name="JSONScriptInclude"/>


Perform the following local-change: 

Remove the following code from the non-auto generated section:

<pega:include name="JSONScriptInclude"/>


Published January 4, 2019 - Updated October 8, 2020

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