Support Article
Enter key does not work on opening case from Global search
SA-63762
Summary
On opening a case from Global search, the Enter key does not work. This occurs post update to Pega 7.3.
Error Messages
Not Applicable.
Steps to Reproduce
- Update from Pega 7.1 to Pega 7.3
- Enter any text in Global search box then press the Enter key
Root Cause
A software use or operation error. At run time two different JavaScript functions is called for Json parsing. This occurs because the following code is present in the non-auto generated section:
<pega:include name="JSONScriptInclude"/>
Resolution
Perform the following local-change:
Remove the following code from the non-auto generated section:
<pega:include name="JSONScriptInclude"/>
Published January 4, 2019 - Updated October 8, 2020
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