Support Article
Error on accessing Pega Chat widget on the Chrome browser
SA-104560
Summary
Error occurs on accessing the Pega Chat widget on the Chrome browser. The issue occurs while using Pega Chat 8.3.0 on Pega 8.3.1
Error Messages
CookieDisabledException
Steps to Reproduce
Open the Pega Chat widget.
Root Cause
A defect in Pegasystems’ code or rules. A security patch released by Chrome blocks the Cross-site Cookies unless a cookie has a same-site attribute set to None.
Resolution
- Upgrade to Pega 8.3.1
- Add the below Dynamic System Setting (DSS):
DSS: security/csrf/samesitecookieattributevalue
value: none
Published March 25, 2020 - Updated December 2, 2021
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