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Support Article

Error at Ancillary Question Screen for RC 53 for Visa



After the reason code selection 53-1, there is an error on the ancillary question screen.

"Unable to display HTML for this action"

Error Messages

"Unable to display HTML for this action

Show Error ** Invalid expression or reference: (at position 100 [')']) mismatched input ')' expecting EOF ((.ReasonCode.ReasonCode="53")&&((.ReasonCode.ConditionCode="1")||(.ReasonCode.ConditionCode="2"))))

Steps to Reproduce

1. Create a Visa Dispute
2. Select Reason code 53-1
3. Go to ancillary question screen

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 


Provided HFix-21562 to resolve the issue.

Published January 31, 2016 - Updated October 8, 2020

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