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Support Article

Error at Ancillary Question Screen for RC 53 for Visa

SA-8310

Summary



After the reason code selection 53-1, there is an error on the ancillary question screen.

"Unable to display HTML for this action"


Error Messages



"Unable to display HTML for this action

Show Error ** Invalid expression or reference: (at position 100 [')']) mismatched input ')' expecting EOF ((.ReasonCode.ReasonCode="53")&&((.ReasonCode.ConditionCode="1")||(.ReasonCode.ConditionCode="2"))))
"


Steps to Reproduce



1. Create a Visa Dispute
2. Select Reason code 53-1
3. Go to ancillary question screen


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 

Resolution



Provided HFix-21562 to resolve the issue.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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