Support Article
Error at Ancillary Question Screen for RC 53 for Visa
SA-8310
Summary
After the reason code selection 53-1, there is an error on the ancillary question screen.
"Unable to display HTML for this action"
Error Messages
"Unable to display HTML for this action
Show Error ** Invalid expression or reference: (at position 100 [')']) mismatched input ')' expecting EOF ((.ReasonCode.ReasonCode="53")&&((.ReasonCode.ConditionCode="1")||(.ReasonCode.ConditionCode="2"))))
"
Steps to Reproduce
1. Create a Visa Dispute
2. Select Reason code 53-1
3. Go to ancillary question screen
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
Provided HFix-21562 to resolve the issue.
Published January 31, 2016 - Updated October 8, 2020
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