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Support Article

Error on clicking button to build PegaRULES in Index Management



Error occurs when clicking the button to build the PegaRULES index in the Index Management screen.

Error Messages

Rule index build failed. Failed: SOAP service failed

In PegaRULES log file:

ERROR Rule-Connect-SOAP.Data-RuleSearch.ConnectBuildIndex - Exception SOAP service failed.

Steps to Reproduce

  1. Navigate to System Management Application (SMA) > Administration > Index Management
  2. Click the 'Build PegaRULES Index' button with the 'Build Index on remote node' option selected

Root Cause

An environment or third-party software issue. Firewalls in the environment stops the SMA from initiating a SOAP connection with the application server to call the rules to build the index.


Perform the following local-change to build the index:
  1. Log in to Designer Studio
  2. Use the Search Landing Page > System > Settings > Search


Published July 23, 2018 - Updated October 8, 2020

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