Support Article
Error on clicking button to build PegaRULES in Index Management
SA-51884
Summary
Error occurs when clicking the button to build the PegaRULES index in the Index Management screen.
Error Messages
Rule index build failed. Failed: SOAP service failed
In PegaRULES log file:
ERROR Rule-Connect-SOAP.Data-RuleSearch.ConnectBuildIndex - Exception
com.pega.pegarules.pub.services.ResourceUnavailableException: SOAP service failed.
Steps to Reproduce
- Navigate to System Management Application (SMA) > Administration > Index Management
- Click the 'Build PegaRULES Index' button with the 'Build Index on remote node' option selected
Root Cause
An environment or third-party software issue. Firewalls in the environment stops the SMA from initiating a SOAP connection with the application server to call the rules to build the index.Resolution
Perform the following local-change to build the index:
- Log in to Designer Studio
- Use the Search Landing Page > System > Settings > Search
Published July 23, 2018 - Updated October 8, 2020
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