Support Article
Error on clicking 'View additional configuration options' field
SA-60322
Summary
Error occurs on clicking 'View additional configuration options' in the Create Flow screen. Instead, the 'Choose template' radio buttons should display.
Error Messages
No Templates are available
Steps to Reproduce
- Log in to the application
- Create a new flow
- Click 'View additional configuration options' in the flow screen
Root Cause
A defect in Pegasystems’ code or rules. For the selected pxObjClass, the D_pzAvailableTemplates data page is empty in the Clipboard. The Rule-Obj-Flow.pzTemplateListRD rule takes too long to execute and exceeds the 30 seconds value set for the 'Maximum elapsed time in seconds'.
Resolution
Apply HFix-45190.
Published July 26, 2018 - Updated October 8, 2020
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