Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error on clicking 'View additional configuration options' field



Error occurs on clicking 'View additional configuration options' in the Create Flow screen. Instead, the 'Choose template' radio buttons should display.

Error Messages

No Templates are available

Steps to Reproduce

  1. Log in to the application
  2. Create a new flow
  3. Click 'View additional configuration options' in the flow screen

Root Cause

A defect in Pegasystems’ code or rules. For the selected pxObjClass, the D_pzAvailableTemplates data page is empty in the Clipboard. The Rule-Obj-Flow.pzTemplateListRD rule takes too long to execute and exceeds the 30 seconds value set for the 'Maximum elapsed time in seconds'.


Apply HFix-45190.


Published July 26, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us