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Support Article

Error on clicking 'View additional configuration options' field

SA-60322

Summary



Error occurs on clicking 'View additional configuration options' in the Create Flow screen. Instead, the 'Choose template' radio buttons should display.


Error Messages



No Templates are available


Steps to Reproduce

  1. Log in to the application
  2. Create a new flow
  3. Click 'View additional configuration options' in the flow screen

Root Cause



A defect in Pegasystems’ code or rules. For the selected pxObjClass, the D_pzAvailableTemplates data page is empty in the Clipboard. The Rule-Obj-Flow.pzTemplateListRD rule takes too long to execute and exceeds the 30 seconds value set for the 'Maximum elapsed time in seconds'.


Resolution



Apply HFix-45190.


 

Published July 26, 2018 - Updated October 8, 2020

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