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Error during execution of the pzProcessResolutionStage activity



Unable to resolve a case after skipping a stage or moving to an alternate stage while the SLA is still in progress.

Error occurs during execution of the pzProcessResolutionStage activity.

Error Messages

Page .pzInternalProcessFlow is not an element of a Page or Group

Steps to Reproduce

  1. Confige an SLA on a case
  2. Configure a case type with 3 stages and skip the 2nd stage. The SLA is configured in flow that is referenced in the first stage in the case type
  3. Attempt to resolve the case

Root Cause

When an SLA is configured for a process in Case Designer, the internal flow (pzInternalProcessFlow) is set as companion flow for the process. When a resolution stage ends, all the flows launched using RemoveFlow RUF are iterated and removed 
RemoveFlow removes the current flow and its companion flow as well. But the loop still iterates and attempts to access the internal (companion) flow which is removed.


Apply HFix-27002.


Published July 23, 2018 - Updated October 8, 2020

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