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Support Article

Error on executing Property-Seek-Value call as part of a flow

SA-78502

Summary

 Error occurs on executing a Property-Seek-Value call as part of a flow. The issue occurs intermittently.


Error Messages


 

Cannot determine result of GoalSeek due to missing parameters. Contact your PegaRULES Administrator.


Steps to Reproduce


 

Execute the Property-Seek-Value method through an activity.


Root Cause



A defect or configuration issue in the operating environment. The en_GB/"English (United Kingdom)" locale was used when the browser configuration was impacted. The browser locale was used since the users did not have a locale specified on the Operator ID record. Date values in the MM/DD/YYYY format were set to date properties in the application rules invoked through the Property-Seek-Value method. The validation failed when the impacted users initiated the functionality since they had the en_GB locale. Hence, the Property-Seek-Value call failed and the error displayed. 

Resolution



Perform one of the following local-changes:
  • Utilize the YYYY/MM/DD date format which is valid in most locales
  • Set a locale via the user operator ID records which accept the MM/DD/YYYY date format
  • Ensure that the user browsers are set to a locale which accepts the MM/DD/YYYY date format

 
Suggest Edit

Published December 2, 2021

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