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Support Article

Error in log for uninstalled pyReportBrowserControl property



In the logs, errors display for a property that is not installed in the system. The pzRBShortcutsGrid7 section rule references the pyReportBrowserControl property, which is not present in the system.

Error Messages

Could not find a rule when appending a stream. Failed to find instance pyReportBrowserControl of type Rule-HTML-Property.

Steps to Reproduce

  1. Log in to the Case Manager portal or Interaction portal
  2. Navigate to My Reports
  3. Launch the report browser

Root Cause

A defect in Pegasystems’ code or rules. The pyReportBrowserControl was not packaged along with HFix-35550.


Apply HFix-45926.


Published August 24, 2018 - Updated October 8, 2020

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