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Support Article

Error message for Concurrency does not display



Requirement for a message to display once chat exceeds Concurrency of an agent. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Keep a CSR available 
  2. Set the Concurrency of the user to three
  3. Log in to Chat as four different users 
  4. Chat with an agent by logging in as four different users 
  5. Chat with the agent as the fourth user. Error message for Concurrency does not display 

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-65771, is created for consideration by Pega Product Management. 



Published January 23, 2020 - Updated December 2, 2021

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