Error message for Concurrency does not display
Requirement for a message to display once chat exceeds Concurrency of an agent.
Steps to Reproduce
- Keep a CSR available
- Set the Concurrency of the user to three
- Log in to Chat as four different users
- Chat with an agent by logging in as four different users
- Chat with the agent as the fourth user. Error message for Concurrency does not display
This issue was determined to be a product enhancement request.
An enhancement request, FDBK-65771, is created for consideration by Pega Product Management.
Published January 23, 2020 - Updated December 2, 2021
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