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Support Article

Error message on screen while submitting a Work Item



Various actions cause the error message, ‘This action is not allowed as it is outside the current transaction’, to appear in a popup window.

Error Messages

This action is not allowed as it is outside the current transaction

Steps to Reproduce

  1. Open a Case.
  2. Complete the Checklist.
  3. Enter the Comments.
  4. Attach a File.
  5. Submit the Checking Case.

Root Cause

For one of the instances, a custom activity was calling commitWithErrorHandling where not required.


Change in custom activity to remove call to commitWithErrorHandling where not required.

Install HFix-23611.
Suggest Edit

Published October 5, 2015 - Updated October 8, 2020

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