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Error In Mobile App Build

SA-42703

Summary



Unable to build a Mobile Application, user gets 'Build Failed [ see logs]'.


Error Messages



2017-08-10 15:36:54,317 [xxxx-xx-443-exec-6] [TABTHREAD4] [ ] [ XXXX:01.01.01] (build.DefaultBuildServerClient) ERROR prpcserver|xx.xx.xx.xx xxxx - Error occured during submitting of the build 'xxxxxxxxxxxxxxx' for platform 'android'
com.pega.pegarules.priv.mobile.build.BuildServerClientException: Error during connection to Build Server
[...]
Caused by: java.net.UnknownHostException: mobilebuildserver.pega.com
[...]



Steps to Reproduce

  1. Click 'Build' button on Mobile Application Screen.
  2. Ensure to correctly set up the Dynamic System Setting "pega/mobilebuild/baseurl" to point to "https://mobilebuildserver.pega.com/buildserver".
  3. Confirm to have a working username and token set up in the MobileBuildServerAuthentication ('Authentication Profile' Rule).

Root Cause



A defect or configuration issue in the operating environment:

The PRPC host had a Firewall rule preventing outgoing connection on port 443 (SSL): hence the PRPC system was unable to connect the Mobile Build Server.

Resolution



Make the following change to the operating environment:

Open up port 443; to allow the PRPC Host (JVM) to make outgoing SSL connections to the Pega Mobile Build Server.

Suggest Edit

Published November 30, 2017 - Updated October 8, 2020

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