Support Article
Error occurs with incomplete message on submitting an assignment
SA-48127
Summary
Error occurs with incomplete message when submitting an assignment after the Goal escalation has passed.
Error Messages
Steps to Reproduce
- Configure optimistic locking for a case
- Run the case and ensure that the goal time escalation activity is triggered when the assignment is left idle
Root Cause
The pxSystemUpdateDetailsList in the Assign-.ExecuteSLA activity work page is not populated. The Assign-.ExecuteSLA activity workPage is saved using Obj-Save.
Resolution
Apply HFix-39743.
Published January 4, 2018 - Updated October 8, 2020
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