Support Article
Error occurs when an operator's email address is blank
SA-66486
Summary
Error occurs when an operator's email address is blank. As a result, unable to advance the case.
Error Messages
This field can not be left blank
Steps to Reproduce
- Log in to the application
- Leave an operator's email address blank
- Create a flow which sends notification to the next assignee
- Run the flow
Root Cause
A software use or operation error. The sender's email address was blank.
Resolution
Perform the following local-change:Update the EachAssignee activity and the CorrAddressPopulate activity by default values:
- Set pyEmail1 by default value, EachAssignee
- Add the following after step 5:
When @pyValidateEmailID(.pyEmail1) false
Property-Set .pyEmail1 = "[email protected]"
Step Page: .pyWorkParty(local.PresentAssigneeSubscript) - Modify the CorrAddressPopulate activity:
String email = myStepPage.getString(emailProp)
Add a property to AddressPage.putString(".pyEmailAddress", email) page group which is the same as pyEmail1.
Published August 19, 2019 - Updated October 8, 2020
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