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Error occurs when an operator's email address is blank

SA-66486

Summary



Error occurs when an operator's email address is blank. As a result, unable to advance the case.


Error Messages



This field can not be left blank


Steps to Reproduce

  1. Log in to the application
  2. Leave an operator's email address blank
  3. Create a flow which sends notification to the next assignee
  4. Run the flow


Root Cause



A software use or operation error. The sender's email address was blank.


Resolution

Perform the following local-change:

Update the EachAssignee activity and the CorrAddressPopulate activity by default values:
  1. Set pyEmail1 by default value, EachAssignee
  2. Add the following after step 5:
    When @pyValidateEmailID(.pyEmail1) false
    Property-Set .pyEmail1 = "[email protected]"
    Step Page: .pyWorkParty(local.PresentAssigneeSubscript)
  3. Modify the CorrAddressPopulate activity:
    String email = myStepPage.getString(emailProp)
    Add a property to AddressPage.putString(".pyEmailAddress", email) page group which is the same as pyEmail1.



 
Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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