Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error occurs when routing an assignment to the user



Error occurs when routing an assignment to the user.

Error Messages

No routing information was provided for this assignment.

Steps to Reproduce

  1. Configure the Approval flow with a User Reference field to dynamically route the approval to a user
  2. Configure an Autocomplete field in a section for users to select the approver
  3. Run the process

Root Cause

An issue in the custom application code or rules. The pyUserName value was passed for the assignment routing instead of the pyUserIdentifier value. 


Perform the following local-change:

Use the pyUserIdentifier property to route the assignment.

To display the username in the sections of the flow process, set the value of pyUserName to another property and use that property in the read-only display. 


Published October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us