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Support Article

Error occurs when running Citizen Search flow

SA-47935

Summary



Error occurs when running Citizen Search flow and the case does not display the Create menu.


Error Messages






Steps to Reproduce



Run the Citizen Search flow:

PegaPS-FW-LCFFW-Work-CitizenSearch
PegaCLF:07-21-01



Root Cause



An issue in the custom application code or rules. Operator does not have the privilege to run the Citizen search flow as the flow has a privilege defined in the security section in the process tab.

Resolution



Perform the following local-change:

Add the privilege in the access role object which is created for the class that contains the Citizen Search flow.

Suggest Edit

Published February 6, 2018 - Updated December 2, 2021

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