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Support Article

Error occurs when running Citizen Search flow



Error occurs when running Citizen Search flow and the case does not display the Create menu.

Error Messages

Steps to Reproduce

Run the Citizen Search flow:


Root Cause

An issue in the custom application code or rules. Operator does not have the privilege to run the Citizen search flow as the flow has a privilege defined in the security section in the process tab.


Perform the following local-change:

Add the privilege in the access role object which is created for the class that contains the Citizen Search flow.

Published February 6, 2018 - Updated December 2, 2021

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