Error occurs while processing a record created in the database
Error occurs while processing a record created in the database.
Unable to open an instance using the given inputs
Steps to Reproduce
- Create a case
- Queue the case to an agent
- Check whether the case processed successfully by the agent
An issue in the custom application code or rules. The Deferred option was not used when the work object was queued for the agent.
ResolutionPerform the following local-change:
Use the Deferred option in the Queue-For-Agent method.