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Error occurs while processing a record created in the database



Error occurs while processing a record created in the database.

Error Messages

Unable to open an instance using the given inputs

Steps to Reproduce

  1. Create a case
  2. Queue the case to an agent
  3. Check whether the case processed successfully by the agent

Root Cause

An issue in the custom application code or rules. The Deferred option was not used when the work object was queued for the agent.


Perform the following local-change:

Use the Deferred option in the Queue-For-Agent method.



Published January 4, 2019 - Updated October 8, 2020

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