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Error occurs while transferring an assignment



Despite the presence of an operator, error occurs in the Operator field while transferring an assignment.

Error Messages

Operator record doesn't exist

Steps to Reproduce

  1. Transfer an assignment to the operator in the workgroup.
  2. Select an operator from the dropdown list till the error occurs.

Root Cause

An additional space is present after the full name in the pyUsername property of the Operator record. In the FindInPageListIgnoreCase Rule Utility Functoin (RUF), the pyReassignOperatorName in the reAssingPage and the pyUsername of the  Operator record are compared. Due to the additional space in the pyUsername, it is not considered as the same.


Perform the following local-change:
  1. Remove the additional space in the Full name field.
  2. Save the operator record.

Published December 2, 2021

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