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Support Article

Error on opening My Work tab on Sales Manager portal

SA-78124

Summary



Error occurs on opening the My Work tab on the Sales Manager portal in Sales Automation for Healthcare.


Error Messages



Action that failed : SFAPortalMyWork - For class : PegaCRM-Portal-SFA-SalesRep - Current operator : spmsamplesysadmin
Object key : - Read/Write : NoInput

Section 'MapINDSalesRepWB' execution error on page '' of  class 'Assign-WorkBasket'.
com.pega.pegarules.pub.clipboard.InvalidParameterException: cannot be null or blank. page:PgSalesRepINDWorkBasket.pxResults(1).Details: Invalid value for aReference passed to com.pega.pegarules.data.internal.clipboard.VirtualClipboardPageImpl.getProperty(String, char)



Steps to Reproduce

  1. Launch the Sales Manager portal
  2. Open the My Work tab


Root Cause



A defect in Pegasystems’ code or rules which results in an execution error when the INDSalesRenewals workbasket contains assignments.

Resolution



Apply HFix-52307.

 

Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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