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Support Article

Error on refreshing a report browser after sorting it



Error occurs on refreshing a report browser after sorting it according to Title(A-Z).

Error Messages

Error popup message:

There has been an issue; please consult your system administrator

Tracer error :

The reference Title(A-Z) is not valid. Reason: unexpected character '-' at position 7, expected number or end of subscript 

Steps to Reproduce

  1. Click the Reports icon on the Case Manager portal
  2. Click the recently updated link > select Title A-Z or Title Z-A
  3. Click the Refresh button

Root Cause

A defect in Pegasystems’ code or rules. 


Upgrade to Pega 8.1.7.

Perform the following local-change:
  1. Perform a Save-As of the pyReportViewSort Navigation rule into the application ruleset

  2. Update the parameter passed to the pzReportListSort activity. Make the changes to both Title(A-Z) and Title(Z-A)


Published May 30, 2020 - Updated December 2, 2021

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