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Support Article

Error on saving Channel Interface ruleform




An error occurs and the User Interface (UI) changes to blue with a stack trace on saving a Channel Inferface ruleform.

Error Messages


You cannot save instance RULE-NLP-PREDICTIVEMODEL WORK-CHANNEL-TRIAGE-EMAIL STARSABFCE3386B254F85A071057937128118 #20190626T165946.984 GMT to locked RuleSet <AppName>:01-02-01

Steps to Reproduce


Save the Channel Inferface rule.

Root Cause

The application does not have an open ruleset version.


Perform the following local-change:
Map an open ruleset version to the application.


Published December 2, 2021

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