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Support Article

Error on selecting Duplicates when creating Struct-Email Corr



Smart Investigate for Payments 7.31 is installed on Pega 7.3.1.
During the creation of  a Struct-Email correspondence, error occurs when selecting Duplicates or Other Files from the 'Attach most recent' dropdown.

Error Messages

Attachment Page is of PegaApp-WorkAttach-Duplicates, but must be of 'Data-WorkAttach-File' class.

Steps to Reproduce

  1. Create a Correspondence of type Struct-Email.
  2. Expand Select Attachments.
  3. Select Duplicates from the 'Attach most recent' dropdown.
  4. Click Submit.
  5. Provide an email address and click Submit (Confirm Address and Tickler Information).
  6. Complete the message and click Submit. Correspondence Send fails with an attachment error.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-51557.

Published April 5, 2019 - Updated December 2, 2021

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