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Support Article

Error on selecting a hotfix file to install

SA-94551

Summary



Error occurs on selecting a hotfix file to install and clicking the Next button.


Error Messages



This action is not allowed as it is outside the current transaction

The Trace file is connected with the below message:

[MSK] 000000b2 SystemOut     O [WebContainer : 1] [TABTHREAD1] [PegaRULES:07.10] (mgmt.base.ThreadUITransaction) ERROR xxxxxxxx - ERROR: posted transaction id 'xxxxxxx' for frame 'pyWorkPage' DOES NOT match record 'xxxxxxxxx'


Steps to Reproduce

  1. Open the Hotfix Manager.
  2. Click 'Install Hotfixes'.
  3. Select a hotfix file to install.
  4. Click the Next button. The error displays on the Install Hotfix tab.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Perform the following local-change: 
  1. Restart the Dev system.
  2. Redeploy the application.
Suggest Edit

Published January 3, 2020 - Updated October 8, 2020

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