Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error on selecting a hotfix file to install



Error occurs on selecting a hotfix file to install and clicking the Next button.

Error Messages

This action is not allowed as it is outside the current transaction

The Trace file is connected with the below message:

[MSK] 000000b2 SystemOut     O [WebContainer : 1] [TABTHREAD1] [PegaRULES:07.10] (mgmt.base.ThreadUITransaction) ERROR xxxxxxxx - ERROR: posted transaction id 'xxxxxxx' for frame 'pyWorkPage' DOES NOT match record 'xxxxxxxxx'

Steps to Reproduce

  1. Open the Hotfix Manager.
  2. Click 'Install Hotfixes'.
  3. Select a hotfix file to install.
  4. Click the Next button. The error displays on the Install Hotfix tab.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change: 
  1. Restart the Dev system.
  2. Redeploy the application.

Published January 3, 2020 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us