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Support Article

Error on tracer opening

SA-16330

Summary



Systematic error on tracer opening happens in all browsers.


Error Messages



Tracer - PegaRULES - makeHTTPConnection(): Exception!!!


Steps to Reproduce



Log-In to Pega7 Developer Portal and open the tracer


Root Cause



A defect or configuration issue in the operating environment. 

 HTTP traffic logs must be examined to understand more.

  • Is there a load balancer / webserver between browser and pega for users who have the problem?
  • Is there a JS error? does the HTTP request go out of tracer window?
  • Please provide a fiddler/IE trace

Resolution



Perform the following local-change: 

Using [email protected] tracer works normally. So I changed my AccessGroup setting the same [email protected] accesGroup (PRPC:Administrator). With this AccesGroup tracer work fine also with my Account. Then I restore my original AccessGroup and tracer is still working normally.
Probably It may have been a problem of dirty cache.

 

 

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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