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Support Article

Error when uploading a file with a name containing "&" symbol



When user uploads a file with an "&" symbol in its name, f.e. P&G.png, message 'Confirm close. You are about to close an open work item which has changes that have not been saved.' appears. File is not attached.

Error Messages

'Confirm close' screen appears. File is not attached.

Steps to Reproduce

1. Create a case (f.e. General Task from PegaRULES app)
2. Try to add a file via the standard pyCaseAttachementWrapper section
3. Choose "Attach Files"
4. Choose a file containing "&" symbol in its name
5. 'Confirm close' screen appears. File is not attached.

As was analyzed, the problem is in the parameter string passed from pzMultiFilePath control (Pega-EndUserUI:07-10-17) and ReloadSection activity (Pega-UIEngine:07-10-13).

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 


SR came to resolution referring to support article "SA-11348-Error on Attachment File Name with ampersand". Requestor is informed that this issue is resolved in new release 7.1.9.

Published January 31, 2016 - Updated October 8, 2020

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