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Errors when a load test is run using Decision Strategy Manager



Errors occur when a load test is run using Decision Strategy Manager (DSM).

Error Messages

Presence Record update operation failed. Exceeded maximum attempts

Steps to Reproduce

Run a load test using DSM.

Root Cause

The Operator Presence is enabled, and the system is under heavy load. A lot requests are sent at once, overloading the Operator Presence system.


Perform the following local-change:
  1. Set the below Dynamic System Setting (DSS):
    Purpose: prconfig/operatorpresence/enabled/default
    Owning Ruleset: Pega-Engine
    Value: false
  2. Restart the application so the code changes are picked up


Published October 12, 2018 - Updated October 8, 2020

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