SA-12321

Summary

An error is displayed on the screen during installation of Customer Process Manager (CPM) 7.1.3 on Pega 7.1.8. 

Error Messages

Not Applicable.

Steps to Reproduce

On Pega 7.1.8, try to install CPM 7.1.3. 

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. 
Existing triggers in CPM 7.1.3 are causing errors in logs.
In Pega 7.1.8, trigger functionality was made part of engine code. Therefore, the triggers that were part of CPM Installation need to be removed before CPM 7.1.3 Installation and Upgrade on Pega 7.1.8.

Resolution

Perform the following local-change.

Drop the triggers based on the Database syntax.
Follow this Oracle example:

drop trigger trpca_rule_campaign;
drop trigger trpca_rule_task;
drop trigger trpca_rule_kc;
drop trigger trpca_rule_dialog;
drop trigger trpca_rule_assoc_dialog;
drop trigger trpca_rule_assoc_ctip;
drop trigger trpca_rule_assoc_kc;

drop trigger trpca_rule_campaign_vw_ins;
drop trigger trpca_rule_campaign_vw_del;
drop trigger trpca_rule_campaign_vw_upd;

drop trigger trpca_rule_task_vw_ins;
drop trigger trpca_rule_task_vw_del;
drop trigger trpca_rule_task_vw_upd;

drop trigger trpca_rule_kc_vw_ins;
drop trigger trpca_rule_kc_vw_del;
drop trigger trpca_rule_kc_vw_upd;

drop trigger trpca_rule_dialog_vw_ins;
drop trigger trpca_rule_dialog_vw_del;
drop trigger trpca_rule_dialog_vw_upd;

drop trigger trpca_rule_assoc_dialog_vw_ins;
drop trigger trpca_rule_assoc_dialog_vw_del;
drop trigger trpca_rule_assoc_dialog_vw_upd;

drop trigger trpca_rule_assoc_ctip_vw_ins;
drop trigger trpca_rule_assoc_ctip_vw_del;
drop trigger trpca_rule_assoc_ctip_vw_upd;

drop trigger trpca_rule_assoc_kc_vw_ins;
drop trigger trpca_rule_assoc_kc_vw_del;
drop trigger trpca_rule_assoc_kc_vw_upd;