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Support Article

Expand or collapse option does not display on the screen



The below inconsistencies occur in the Pega Web Mashup embedded in the application:
  • Clicking the Unassigned work option does not result in an action.
  • Expand or collapse option does not display on the screen
  • Reports open in separate windows

Error Messages

Not Applicable.

Steps to Reproduce

  1. Navigate to Pega Web Mashup embedded in the application
  2. Click on the Unassigned work object

Root Cause

An issue in the custom application code or rules.


Perform the following local-change:

Make the below changes to the Pega Mashup code by explicitly passing the topHarness parameter as Yes:


  • Ensure that the parameters object is enclosed in single quotes
  • Discard the changes for pyCaseManagerLinks to achieve the above
  • Select 'New Document' as the pyCaseMangerLinks action

Published February 2, 2018 - Updated October 8, 2020

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