Support Article
Export from Jenkins/prpcServiceUtils timing out
SA-71557
Summary
Jenkins tool is configured to automate the Pega Deployment process. When the size of the product file increases, the Export failing or times out.
Error Messages
REQUEST_TIME_OUT
com.pega.pegarules.serviceclient.ClientMain.executeAndHandleResponse(ClientMain.java:116)
[java] at com.pega.pegarules.serviceclient.ClientMain.main(ClientMain.java:61)
[java] org.apache.http.impl.execchain.RetryExec execute
[java] INFO: I/O exception (java.net.SocketException) caught when processing request to {s} >yourURL: Socket closed
BUILD FAILED
E:\PRPCAutomation\prpcServiceUtils_721\scripts\utils\prpcserviceutilsWrapper.xml:172: The following error occurred while executing this line:
E:\PRPCAutomation\prpcServiceUtils_721\scripts\utils\prpcserviceutilsWrapper.xml:190: Java returned: 1
Total time: 5 minutes 2 seconds
Exiting with Error
Steps to Reproduce
Run the export.
Root Cause
A defect or configuration issue in the operating environment.
Export was run with --requestTimeOut 300 and with export.async=false. Due to the size of the export, the time was insufficient to complete the export before the timeout was reached.
Resolution
Perform either of the following local-changes:
- Remove or increase the request_time_out.
- Switch to Async Processing > Add a step in the middle to check the status using the getStatus option > Wait for the export to complete
- Export smaller chunks such that the export can complete before the request_time_out set.
Published February 20, 2019 - Updated October 8, 2020
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