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Support Article

Exported PDF font size reduced for reports post upgrade



On exporting a report to PDF, the font size is reduced and text does not wrap in the PDF. This occurs after upgrading PRPC 6.3 to Pega 7.4.

Error Messages

Not Applicable

Steps to Reproduce

Configure a report in Pega 7.4.
  1. Launch the Case Manager portal.
  2. Navigate to the My Reports tab.
  3. Select any report from any category.
  4. Open the chart and click drilldown for reports.
  5. On the drilldown results from the Actions tab, select Export to PDF.

Root Cause

During PDF generation, the font size was reduced such that all the repeat grid columns displayed in a single line. The PDF report font size depended on the number of columns that in the report. 

For more information, refer to:


Perform the following local-change:

To wrap the column content, perform the below steps.
  1. Navigate to UseCompactStylesforPDF Dynamic System Setting (DSS) and set the value as True.
  2. Navigate to pyCompactStylesforPDF CSS text file and add the below line,


  3. Navigate to the drilldown report for which the changes must be applied.
  4. Navigate to the Data Access tab in that report.
  5. Check the 'Ignore application skin for PDF' checkbox. 

Published March 1, 2019 - Updated December 2, 2021

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