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Support Article

Extra scroll bar dispaly in Surface Pro



In the Internet Explorer 11 browser, an additional scrollbar displays in Surface Pro.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Pega application.
  2. Create a Request (UserID or IT Equipment).
  3. Enter details in the Request Details section.

Root Cause

A third-party product issue: Internet Explorer 11 browser specific.


Perform the following local-change: 
  1. Use any of the modern browsers (Chrome/Firefox/Edge or Safari) other than Internet Explorer 11 browser which is not recommended for Pega 8 Platform.

    For more information, refer to:

  2. Redesign the section to split the content such that the vertical scrollbar does not display at Design Time.

Published June 9, 2020 - Updated December 2, 2021

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