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Support Article

Extra text is appended in rich text area on saving

SA-9627

Summary



Extra text {LINKS} is appended to the existing text of the rich text area when you save with a series of special characters. The extra text is not appearing on the clipboard and the generated PDF. It is only displayed on screen.

Error Messages



Not Applicable

Steps to Reproduce



1. Enter !!!!>><<..,,//\\::”{}[]()---++==**// in the rich text area.
2. Save the case.


Root Cause



You are using deprecated control (RTE).

Resolution



Use OOTB latest RTE control to resolve the issue.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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