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Support Article

Extra text is appended in rich text area on saving



Extra text {LINKS} is appended to the existing text of the rich text area when you save with a series of special characters. The extra text is not appearing on the clipboard and the generated PDF. It is only displayed on screen.

Error Messages

Not Applicable

Steps to Reproduce

1. Enter !!!!>><<..,,//\\::”{}[]()---++==**// in the rich text area.
2. Save the case.

Root Cause

You are using deprecated control (RTE).


Use OOTB latest RTE control to resolve the issue.

Published June 12, 2015 - Updated October 8, 2020

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