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Support Article

Failed to load stream error when opening a case



Unable to open the child case through a Mobile Client with online mode enabled. The Child case is Offline enabled and the Parent case is enabled for Online only.

Error Messages

Error message depending on current step when opening in Mobile Client in online mode

Failed to load stream: TabbedScreenFlow7


Failed to load stream: Perform

Steps to Reproduce

  1. Log in to the Designer Studio.
  2. Download and install the Mobile Client on the iPad.
  3. Log in as a user on the iPad.
  4. Open any 'ChildCase' type case in the Online mode.

Root Cause

A defect in Pegasystems’ code or rules while processing the Offline case.


Apply HFix-39763.

Published January 10, 2018 - Updated October 8, 2020

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