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Support Article

FailedGeo-coding instance: err Bulk upload does not work

SA-39530


Summary

In Pega Sales Automation portal 7.21, tried using bulk upload functionality.

While uploading a file for organizations, import is failing with errors.


Error Messages



Failed. Geo-coding instance : [Acc-112] Status: [].
Geo-coding instance : [Org-52] Status: []

Steps to Reproduce



Bulk upload an excel csv file containing the organization data.


Root Cause



Location APIs not being used correctly in user application.

Resolution



Follow below steps to address the issue:

1. ​Save-As the PegaCRM-Work-.crmRetrieveLatLong activity into your custom ruleset.

2. Enable pre-condition for Step1 and have a when condition as below:



3. When condition is as below:



Published August 22, 2017 - Updated December 2, 2021

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