FCM,AE/Product Complain other action on click gives an exception
Developer has CPMLS and FCM frameworks installed on top of PRPC.
hey have done the PRPC configuration & IAC Gateway configuration for Federated Case Management(FCM).
The application of CPMLS user is customized. The application is build on PegaLSCPM.
When they log in as a CPMLS user, launch CPM CSR portal, simulate a demo pop, launch product->AE/Product Complaint,they could see only blank screen with a close button.When it comes to AE/Product Complaint blank screen and then user clicks on 'Other Actions' link, a pop-up is shown with java.lang.NullPointerException.
Message caught exception java.lang.NullPointerException
Operator Id CPMLSSysAdmin
Steps to Reproduce
1) Log in as CPMLSSysAdmin
2) Launch CPM CSR Portal.
3) Start a new interaction.
4) Launch AE/Product Complaint.
5) Click on other actions
This gives an java.lang.NullPointerException
It was found that 'Null' check was missing.
HFix-10268 resolves the issue.
0% found this useful