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Support Article

Fields with special characters are not decrypted properly



A property of type TextEncrypted has value containing special character for example, Kristi O'Neal.

This value is decrypted and displayed using ShowTextEncryptedPropertyValue Out-of-the-box (OOTB) control.

The decrypted result is not displayed properly in UI. Values are displayed in HTML encoding.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a textencrypted property.
2. Follow the below PDN articles to configure site specific cipher:

3. Configure a form with the textencrypted property.

Root Cause

A defect in Pegasystems’ code or rules.

In the HFix-32136, Changes are provided to not use the function StringUtils.crossScriptingFilter method. However, user used the method in their custom library function.


Perform the following local-change:

After installing the HFix-32136, make sure that StringUtils.crossScriptingFilter is not used for encrypted properties while manipulating these properties using custom library functions.

Published March 15, 2017 - Updated October 8, 2020

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