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Support Article

File attach dialog hangs if there are errors on primary page



Out-of-the-box file attachment modal dialog hangs on submit, if there are primary page errors present.

Error Messages

Not Applicable

Steps to Reproduce

  1. Cause a server side validation error
  2. Ignore the error, and attempt to add a file attachment
  3. Submit the modal dialog for the file attachment
  4. Screen hangs with a busy indicator

Root Cause

A defect in Pegasystems’ code or rules. In pega_yui_connection.js, the function call to removeChild is throwing a JS error.


Apply HFix-24713, which creates a new function removeNode to successfully remove the child.

Published January 31, 2016 - Updated October 8, 2020

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