Support Article
File attach dialog hangs if there are errors on primary page
SA-16691
Summary
Out-of-the-box file attachment modal dialog hangs on submit, if there are primary page errors present.
Error Messages
Not Applicable
Steps to Reproduce
- Cause a server side validation error
- Ignore the error, and attempt to add a file attachment
- Submit the modal dialog for the file attachment
- Screen hangs with a busy indicator
Root Cause
A defect in Pegasystems’ code or rules. In pega_yui_connection.js, the function call to removeChild is throwing a JS error.
Resolution
Apply HFix-24713, which creates a new function removeNode to successfully remove the child.
Published January 31, 2016 - Updated October 8, 2020
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