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Support Article

File Listener does not pick a file from the file location



File Listener does not pick a file from the file location. However, on adding the same data in a new file with the same extension, file is picked.

Error Messages

Not Applicable.

Steps to Reproduce

Add a XLSX or XML file in the file location and run the File Listener.

Root Cause

User receives the XML file from another system with UTF-8 BOM encoding format. When there is a file in the location, File Listener does not pick up the file since it processes the UTF-8 encoding file.


Perform the following local-change:

Change the encoding format of the file to match with the Pega hosted environment.


Published August 15, 2019 - Updated October 8, 2020

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