Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Firefox does not display file size validation error message

SA-46794

Summary



File size validation error message does not display on uploading a file greater than the set limit. This occurs in Firefox browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Open the Case Worker portal in Firefox browser.
  2. Create a case.
  3. Click the '+ Attach new' link in the out-of-the-box Attachment section.
  4. Select 'File from device' in the dropdown list to open the Attach file(s) modal dialog.
  5. Click the Select file(s) button and select a file within the size limits (for example, 10 MB). pyMaxDragDropAttachSizeMB system settings enforces this limit.
  6. Click the Select file(s) button.
  7. Select a file greater than the threshold (for example, 14 MB). The out-of-the-box pzMultiFilePath control allows the upload of the larger file. The file does not display in the grid repeating layout. However, no validation error displays.
  8. Click the Attach button. Both the files are uploaded to the pega_temp/StaticContent/global/ServiceExport directory. However, only the valid file is attached to the case.

Root Cause



A defect in Pegasystems’ code or rules.

Firefox browser does not support global event objects in the implementation of JavaScript PZPEGA_CONTROL_ATTACHUTIL. This is not taken into account by the application.



Resolution



Apply HFix-38831.


Suggest Edit

Published March 22, 2018 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us