Support Article
Flow Action - Auto Close When No Assignment - Not Working
SA-28173
Summary
When a flow action that is configured to automatically close 'when no assignment is being performed', it works in the designer studio while testing but hangs on a blank screen in an end user portal.
After the flow action is submitted its running a harness called AutoClose, which should automatically close.
Instead it just stays up and disables the entire user end portal, cannot click any of the left hand navigation links, one has to reload the portal.
User has a requirement that the work object should automatically close after a certain flow action, it is pretty crucial that this works.
Error Messages
Not Applicable
Steps to Reproduce
1. Create flow action.
2. On action tab, under 'If no assignment is being performed', change 'Show Confirm Harness' to 'Close work object'.
3. Run this in the User or Manager portal.
Root Cause
A defect in Pegasystems’ code or rules. In user portal pega_ui_harness_deffered.js is been called after doClose method. Made few changes to call doClose(); in AutoClose section after pega_ui_harness_deffered.js bundle file is called.
Resolution
Apply HFix-29334 to fix the issue.
Published September 23, 2016 - Updated October 8, 2020
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