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Support Article

Flow actions are not available in the work item

SA-59081

Summary



When a work item is present in the Review or the Perform mode, the flow actions associated with the work item (assignment) are not available.



Expected behavior:




Error Messages



Not Applicable


Steps to Reproduce

  1. Create flow with one Assignment shape.
  2. Add multiple flow actions from that assignment shape.


Root Cause



A defect or configuration issue in the operating environment

The pyWorkActionsPerform and pyWorkActionsReview Navigation rules present in the Work- class and UI-KIT:11-01-01 ruleset, did not invoke the pre-population activity to load the flow actions and local actions.
The pre-population activity was present in the earlier versions of the rule.

The issue occurred due to changes in UI-Kit-7:11-01, where the pyWorkActionsPopulateReview and pyWorkActionsPopulatePerform activities are moved to pyCaseHeaderOuter section's Action button before calling the Navigation Menus.

The pyCaseHeaderOuter section may have been overridden. 

Hence, the calls must be added to pyWorkActionsPopulatePerform and pyWorkActionsPopulateReview activities in the Actions button in the pyCaseHeaderOuter section.



Resolution



Perform the following local-change: 
  1. Using the pyCaseHeader section instead of the pyCaseHeaderOuter section.
  2. Add the pre-population activities in the pyCaseHeader section.
Suggest Edit

Published November 29, 2018 - Updated December 2, 2021

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